We want you to be happy with your purchase because your satisfaction is our priority, but we understand that exchanges may sometimes be required. Here are the details of our exchange-only policy for purchases made on our website.
1. Exchange Criteria
- Items must be returned in their original condition, including being unworn, unwashed, and with all tags intact.
- Exchanges are allowed only for items of equal or lesser value.
- Exchange requests must be submitted within 5 days of the purchase date.
2. Steps to Request an Exchange
- Contact our customer service team via email at everglowjewelers@gmail.com
- Share your order number and the details of the item you want to exchange.
3. Exchange Process
- After your exchange request is approved, we will send you the exchange instructions.
- Customers are responsible for the return shipping unless the exchange is caused by an error on our end.
- After receiving the returned item(s), we will process the exchange and ship the new item(s) to you.
4. Special Cases
- Personalized or customized items may only be exchanged if they arrive damaged or defective.
- Items marked as final sale are not eligible for exchange.
5. Damaged or Faulty Items
- If you receive a damaged or faulty item, please contact us immediately, and we will arrange a replacement.
6. Order Cancellation Policy
- Once an order is placed, it cannot be canceled. If you need to make any changes, please contact us as soon as possible via email at everglowjewelers@gmail.com
7. Refunds
- We’re sorry, but we do not offer refunds. However, we are happy to assist with exchanges to ensure you’re completely satisfied with your purchase. Please don’t hesitate to reach out if you need any help!
8. Further Conditions
- We have the right to refuse exchanges that do not meet the requirements specified in this policy.
- By purchasing on our website, you agree to follow this exchange policy.
Please read this policy thoroughly before completing your purchase. If you have any questions or require assistance, don’t hesitate to reach out to our customer service team on WhatsApp.